Viewing Results

Credit card survey results are very similar to regular survey results, with two differences.

First, there is a column added called, 'Payment.' This column will display the status of a credit card charge, as well as the total payment for a successful charge.

In the screenshot above, there are three lines of information from the survey results screen, all giving different pieces of information.

The first row shows that the payment attempt was cancelled by the user. In order to get this result, the user actually clicks the, 'Cancel' button during the payment process. They have actively cancelled the process.
The payment column in the second row is blank. In this case, the user closed out their browser during the payment process. They did NOT click the, 'Cancel' button. They have NOT been charged.
The third row shows a completed payment. The word, 'Success' is present, as is a dollar amount. That is the amount charged to the customer's card.
Occasionally there may be multiple messages in the payment column. You may see both 'Cancel' and 'Success' messages. In that case, the customer cancelled the process once, then went through the process again and successfully completed the payment.
In very rare cases, you may see TWO 'success' messages. This can occur if the user completes the payment process twice. This means the customer has paid double the appropriate amount, and a refund is in order.

One other item to notice is that the 3rd row (the successful payment) does NOT have a 'Delete' button. You cannot delete successful payments. This information needs to stay in the system for accurate records on who has paid.