This message is for all Adobe Connect Pro (aka Breeze) users in ANR and potential users.
First, UCD's Adobe Connect server along with others in the campus Data Center will be down for maintenance M-Th 6-7am September 14-17.
Second, this same server will be replaced in the coming weeks by a server hosted by Adobe.
Communication Services has arranged for continued Adobe Connect Pro use for all ANR faculty and staff with similar access and availability.
There will be a period of transition as the campus and I get used to the new system, identify the differences and training resources. Those with host accounts now will automatically have their online rooms and content moved to the new server. The old server will continue to function for the sake of delivering content that cannot immediately be transfered to the new location.
This change will also provide an upgrade from the current version 6 to 7 with these enhancements:
- Recorded meetings can be edited by the meeting room owner and also downloaded.
- Access will be via your ANR Portal, simplifying the login process.
- System reliability will be backed by redundant servers.
- Meetings can have breakout rooms where participants can break into smaller discussion groups and then rejoin the larger body.
- 46 tutorials produced by Adobe will cover basic and advanced features.
- Timely upgrades (version 8 is in development now).
- The Events feature will allow you to set up automatic reminder emails and even post-event "thank you" emails.
For now, there is nothing you need to do. You will be notified of any changes that affect your access to or understanding of Adobe Connect.
As always, if you are in ANR and have a question about Adobe Connect, please contact me.
The time has finally come for UCD and ANR to move to the current version of Adobe Connect Pro.
UCD's Connect server will be replaced by the hosted service at Adobe.com. There will be a period of transition as content is moved to the new service and the current list of ANR hosts.
Here are some improvements to look for in the newer Version 7 features/refinements:
- Many more help files and tutorials available
- The ability to download and edit recordings
- Separate Audio and Video pods
So continue to use Adobe Connect as you always have. Just know, changes are coming.
If you've experienced frequent requests from the Adobe Connect V.6 server to install the Adobe Connect Add-in, you're not alone.
The Adobe Connect Add-in is a quick automatic addition to your browser the first time you use a computer for an online meeting. It is required the first time you are Host or Presenter. Those are the two roles that can share and the add-in is integral to sharing in Connect. The add-in only needs to be installed by the system once for each computer you use for an online meeting.
On Father's Day, June 21, the server was not able to detect that the add-in was already installed. Then, when one would accept the offer to install it for you, it always failed. This caused a bit of a panic for folks prepping for a Monday morning meeting. They were not able to upload or share anything. This occured for me on Win XP using Chrome, IE8, and Firefox browsers.
Later in the day, the problem cleared up. Sort of. While the server still did not detect the already installed add-in, it did install it for you successfully. Unfortunately it went through this routine each time you entered a room as a Host or Presenter.
The reason for the issue according to a tech at Adobe was that the signature for the add-in expired. This caused Connect to think the add-in was out of date and unusable.
Adobe provided a new signature that will last for 20 years. That takes care of new users. What about the rest of us with the old add-in installed? You'll need to do this:
- Clear your browser cache.
- The next time you enter an Adobe Connect room as a Host or Presenter, the system will detect that you have no add-in and will install the latest version. That should take care of the problem.
If the problem persists, let me know.
ANR Communication Services