Adobe Connect Pro V.6 on the UCD campus (used by ANR)

If you've experienced frequent requests from the Adobe Connect V.6 server to install the Adobe Connect Add-in, you're not alone.

Background:

The Adobe Connect Add-in is a quick automatic addition to your browser the first time you use a computer for an online meeting. It is required the first time you are Host or Presenter. Those are the two roles that can share and the add-in is integral to sharing in Connect. The add-in only needs to be installed by the system once for each computer you use for an online meeting.

Problem:

On Father's Day, June 21, the server was not able to detect that the add-in was already installed. Then, when one would accept the offer to install it for you, it always failed. This caused a bit of a panic for folks prepping for a Monday morning meeting. They were not able to upload or share anything. This occured for me on Win XP using Chrome, IE8, and Firefox browsers.

Later in the day, the problem cleared up. Sort of. While the server still did not detect the already installed add-in, it did install it for you successfully. Unfortunately it went through this routine each time you entered a room as a Host or Presenter.

The reason for the issue according to a tech at Adobe was that the signature for the add-in expired. This caused Connect to think the add-in was out of date and unusable.

Solution:

Adobe provided a new signature that will last for 20 years. That takes care of new users. What about the rest of us with the old add-in installed? You'll need to do this:

• Clear your browser cache.
• The next time you enter an Adobe Connect room as a Host or Presenter, the system will detect that you have no add-in and will install the latest version. That should take care of the problem.

If the problem persists, let me know.

Mike Poe
ANR Communication Services